FAQ's

Frequently Asked Questions

What is the technology fee mandatory? What does it cover? How do I pay it?

The annual Technology Access Fee is required prior to a Chromebook being issued to a student. The fee covers all minor repairs and may be paid using a credit card online or via check or money order. Cash is not accepted.


What happens if a charger is lost or stolen?

The charger will need to be replaced and the family is responsible for the cost of a new charger. The Technology Access Fee does not cover the costs of replacing lost or stolen chargers.


What happens if the Chromebook is stolen?

In the case of a Chromebook being stolen, it is the responsibility of the student/parent to immediately report the incident to the Technology Department so that the District may take appropriate action and attempt to recover the device. An official Theft/Loss Report must be filed with the school within 24 hours and an official police report filed within 48 hours of the incident.

Please note: Stolen Chromebooks will be locked and thus have no use or resale value. Person or persons found in possession of stolen District-owned Chromebooks will be charged with criminal possession of stolen property.


What happens if a student forgets their Chromebook? Will there be loaners available?

Outlined as part of the Student Chromebook Agreement, students are expected to bring in their devices each day for instruction. Loaner laptops will not be available or provided for students who leave their Chromebook at home.


What if there are technical issues with a Chromebook?

All technical support will be addressed and handled through the district technology department. For more information regarding how to request support, please visit our 1:1 support page.


What if a student forgets to charge their Chromebook?

According to the Student Chromebook Agreement, students are responsible for making sure their Chromebooks are fully charged for use in school and bring their chargers in each and every day.


Can I use my own Chromebook or laptop instead?

In order to truly change teaching and learning in the classroom, we need to have a uniform system in place. Chromebooks and Google Chrome are required to ensure students can participate in all lessons and activities. For students, only district-provided devices will be allowed on the district network.


Will students have full internet access at home?

If the parents provide wifi access at home, then the student devices will be able to connect to it. Parents are responsible for discussing and monitoring student-use of internet outside of the school district.


Will the students have access to the webcam?

Yes, students will have access to the built-in camera. However, the District Acceptable Use Policy will be strictly enforced.


Will students be allowed to download apps and extensions?

Students are allowed to install appropriate Chrome web apps and extensions from the Chrome Web Store. Students are responsible for the web apps and extensions they install on their Chromebooks and are encouraged to select those that are created by Google.


Will student files be saved when they turn in their Chromebooks for repair?

In some situations, Chromebooks may be wiped to resolve certain issues. However, since the data for a student Google account resides on Google's servers, and not on the device itself, their files and documents should not be at risk. In certain rare instances, if a student device has not connected to the internet for a period of time, the most recent documents may not have re-synced to the online servers and could potentially be lost. Similarly, if a student has saved anything to the devices local storage, if possible, the student should backup those files to their Summit Google Drive account.


Do parents need to sign the Student Chromebook Agreement Form?

Yes. Student and Parent/Legal Guardian signatures are required on the agreements document. The documents address details on acceptable use, accidental damage, theft/loss, and technology fees that may be associated with the 1:1 initiative.


Can I keep the Chromebook over the summer?

No. All Chromebooks must be returned prior to school letting out for the summer or before withdrawing from the District.